Prepared by F-Secure and published on September 12, 2023, this report presents findings based on a survey of 4,400 respondents from across Europe and the US. The report summarizes how digital security can be leveraged by Internet Service Providers (ISPs) to protect customers, increase revenue, and enhance their brand. An important finding is that the security features of a home gateway/Wi-Fi router have become as important as its communication speed. Consumers expect their ISPs to keep them safe and are willing to pay for cybersecurity protection provided by ISPs. The main takeaway is that a smart approach is required to protect a smart home, and F-Secure’s multi-layer security solution offers maximum protection.

Keywords: Artificial Intelligence (AI), Connected Home, Cybersecurity/Privacy, Internet of Things (IoT)