The September 8, 2022 report, prepared by Planon, focuses on integrated facilities management (FM) and explores the role of technology in the evolution of FM services across different markets. The report draws insights from roundtable discussions with experts from North American and Nordic markets, proposing various technology requirements to enhance FM services. Key themes from these discussions include technology features supporting sustainability and energy management, the ability to influence employee workplace experience and workforce efficiency, open application platforms, and hyper-automation.The main takeaway underscores that the selection of technology solutions should be based on added value rather than merely focusing on the lowest cost.

Keywords: Architecture/Engineering, Communications, Construction/New Buildings, Control & Monitoring Equipment/Sensors, Energy Efficiency/Management, Internet of Things (IoT), Large Building Controls/Automation, Property Management, Protocols/Standards