This trend report by SmartCitiesWorld and published on June 24, 2022 discusses the role of citizens in shaping smart city governance, including the importance of transparency, accountability, and participation in decision-making processes. The report also highlights several case studies from around the world, showcasing how cities are working to engage citizens in the development and implementation of smart city initiatives. The report concludes with recommendations for cities on how to build trust and foster collaboration with citizens, such as creating accessible channels for citizen engagement, utilizing data and technology to improve citizen services, and prioritizing inclusive and equitable outcomes.

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