Published in 2022 and co-authored by Knops, J. & Ankerstjerne, P. of Planon, this article deliberates on the pivotal role of digital transformation within the Real Estate and Facility Management sector. It contends that technological advancements, accelerated by the COVID-19 pandemic, have led to rapid evolution within this market. The pandemic notably amplified the adoption of self-service protocols among residents, employing digital procedures and user-friendly mobile applications. Businesses are increasingly inclined to leverage the Internet of Things (IoT) to augment value and imbue their facilities with “smart” capabilities, utilizing cutting-edge technologies available from a diverse array of vendors catering to various applications. The article culminates in highlighting the emergence of Integrated Workplace Management Systems (IWMS) as the new connecting platform encompassing all building-related property technologies and building management systems.

Keywords: Intelligent Building, Internet of Things (IoT), Large Building Controls/Automation, Post-COVID-19, System Integrator