This report was authored by contributors to and staff at Frost and Sullivan and published in December 2021. The report is a compilation of 4 Chapters that describe the way business is adopting digital technologies and cloud services to enhance the work environment and increase productivity. The hybrid work environment, where employees, regardless of their location, have high-quality access to the tools and information they need to carry on their work, connect and collaborate with other team members, in a seamless, fully secure, uninterrupted way, is here to stay. API and integration unlock the full potential of Cloud communications and collaboration.

Keywords: Artificial Intelligence (AI), Carrier Services, Cloud & Data Analytics, Communications, Computer/Network Hardware, Data Networking, Employee Productivity, Intelligent Building, Post-COVID-19, Hybrid, API