This report was authored by Plume Design and published in December 2020. Consumers will require fast, ubiquitous and reliable connectivity from their communications service providers (CSPs) as smart home ecosystems evolve. By 2023, the consumer segment will be three times as large as the business segment, with the global smart home market reaching $317 billion by 2026. This report discusses the current market state, business models, challenges and solutions. Plume’s integrated CSP solution is said to reduce customer churn by 30%, truck roll rates and service deployment timelines by 67% and support calls by 50%, resulting in net promoter scores increasing by 60 points.
Key words: Access Controls, Cloud & Data Analytics, Connected Home, Consumer Electronics, Controls/Sensors, Energy Management, Fire/Life Safety, Home Assistants, Home Networking, Intelligent Building, Internet of Things (IoT), Lighting Systems/Controls, Market Sizing, Security Controls/Systems, System Integrator