In July 2020, JLL reported on a global survey of 3,000 employees from diverse industries focusing on the importance of physical office space in ensuring organizational success in the post-pandemic world. Tackling this challenge demands a rethinking the office as a social hub, a shift from merely “surviving” to “thriving” in remote work arrangements, and ensuring that the workplace functions “elastically” but still as a single community. Key findings outlined in this report include: the need for hybrid/elastic models; “tech empowerment” as a significant booster of productivity; the home work environment’s crucial role in productivity; offices as “anchors” to corporate culture; and the new imperatives of flexibility and empowerment. This report will be of interest to office planners, building innovators and building occupants.
Key words: Property management, research & development, market sizing, organizational policy