This report was prepared by Ericsson Consumer & Industry Lab and published in February 2021. Based on a survey involving 5,059 online respondents, the report examines the future of enterprises, white-collar work, and the role of ICT in the next 10 years. Key findings focus on the importance of dematerialization for increased profitability, the remote-work trend for white-collar jobs, the growing adoption of extended reality (XR) and the increased use of renewable electricity for enterprises.
Key words: architecture/engineering, AI, e-commerce, remote working, extended reality, 5G