The report was prepared in November 2019 by ESI ThoughtLab and deals with business case, best practices, challenges, and performance metrics around becoming a hyperconnected city— one that drives huge benefits to stakeholders by interlinking its assets through the latest technology. The topics covered include hyperconnected city index, city maturity classification, the value of hyeperconnected cities, the path to a hyperconnected future, overcoming roadblocks, return on investment, and case studies. The report is useful for city planners, government officials, policy makers, engineers, and IT professionals.

Key words: biometrics, audio/video, communications, intelligent buildings, Internet of Things (IoT), cybersecurity/privacy, process automation, security systems/controls, smart cities, protocols & standards, utilities.