This report was authored by Ericsson Consumer & Industry Lab and published in June 2020.  Approximately 11,500 consumers were surveyed for their reactions to physical restrictions on movement and gatherings during the 2020 pandemic, and their use of remote connections via fixed and mobile Internet connections. They were questioned about which technology they used and the perceived benefits as a substitute for in-person meetings. The impact of emerging communications and computer-based technologies is discussed.
Key words: audio/video, carrier services, communications, connected home, data networking