This report explains how facilities management relies on data and technology to overcome the challenges posed by today’s traditionally managed buildings. It makes an analogy based on the theory of Maslow’s Hierarchy of needs to create the Building Management Hierarchy of Needs which covers all the way from OPEX reduction to brand reputation. It identifies the obstacles and set of solutions available to navigate the hierarchy of needs and how to implement an effective smart building program while investing in the right technology.

Key words: intelligent buildings, energy management, data networking