This paper explores the transformation currently underway in the electric utilities sector. Among several factors, the emerging trend of Distributed Energy Resources (DER) is at the heart of this pace of change. The drivers and barriers for this transformation are discussed. It argues that traditional tools are obsolete, thus making a case for software solutions to be deployed to facilitate the integrated planning process and accelerating the conversion of utility’s operations, business models and customer engagement.

Key words: smart grid, utilities, business models