Published by JLL, September 2024

Based on JLL’s 2024 Global Consumer Experience (CX) survey, this report underscores the increasing importance of consumer-centric design in real estate development. It reveals a growing demand for “destination” spaces that blend physical and digital experiences to foster social connection. The report provides key insights for real estate developers and investors on how to cater to evolving consumer preferences, create spaces that encourage community engagement, and improve long-term ROI through experience-led design.

Keywords: Connected Home, Control & Monitoring Equipment/Sensors, Consumer Electronics, Cybersecurity/Privacy, Smart Cities