This White Paper, authored by Elizabeth Parks and published by Parks Associates in partnership with Ubity in May 2023, delves into the evolving landscape of the security industry. With advancements in technology and changes in consumer lifestyles, the value proposition of “peace of mind” has become increasingly appealing. The paper highlights the growing importance of providing context and information to monitoring firms, first responders, and users, while also emphasizing the role of automation in streamlining response times. Furthermore, it explores consumer perceptions of events that trigger alerts and alarms, as well as their perceived value, particularly in the context of contract renewals and recommendations to new system owners. Additionally, the paper assesses the impact of the TMA-AVS-01 standard on the security industry and consumers, offering insights into the current state of the security and monitoring market.

Keywords: Audio/Video, Communications, Connected Home, Control & Monitoring Equipment/Sensors, Fire/Life Safety, Intelligent Building, Internet of Things (IoT), Property Management, Utilities, Security, Alarms