This White Paper, authored by Jennifer Kent and published by Parks Associates for Cox Communities in June 2023, sheds light on the evolving landscape of the multifamily market. With high interest rates and a scarcity of housing stock, multifamily properties are experiencing unprecedented demand, leading to increased investment in transformative technologies and connected use cases. The paper underscores the growing importance of internet connectivity in meeting residents’ needs and improving internal operations. It explores how builders, property owners, and management firms are deploying broadband and Wi-Fi networks, as well as smart devices, to enhance resident experiences across all property classes. Additionally, the research identifies key consumer segments and their expectations for smart home amenities, emphasizing the significance of always-on broadband connectivity.

Keywords: Building Retrofits, Carrier Services, Communications, Connected Home, Energy Efficiency/Management, Home Networking, Intelligent Building, Internet of Things (IoT), Post-COVID-19, Property Management, Utilities, Community WiFi, Broadband