The April 25, 2023 report by Kristen Hanich, published by Parks Associates in partnership with GE Appliances, delves into labor shortages’ impact on maintenance teams in multi-residential properties. Surveying 100 property owners, managers, and maintenance staff, it unveils challenges in staffing, appliance maintenance, and the evaluation of smart appliance solutions. Key findings reveal about a quarter of property owners/managers facing understaffing and nearly half struggling with hiring and retention issues, impacting timely appliance servicing for tenants. The report advocates smart appliances’ potential to improve efficiency and functionality, offering features like maintenance monitoring, automation, and remote control. It also discusses the perceived value of smart appliances for multifamily property owners and the drivers and barriers influencing their adoption.

Keywords: Cloud & Data Analytics, Connected Home, Control & Monitoring Equipment/Sensors, Data Networking, Energy Efficiency/Management, Installation Equip/Diagnostics, Intelligent Building, Internet of Things (IoT), Post-COVID-19, Property Management, Protocols/Standards, Software Development, Staffing, Maintenance, Appliances,