This report was authored by Andrew Phipps from Cushman Wakefield & Tom Redmayne from WiredScore and published on March 8, 2022. IoT gives a building the ability to use a mass of different data points to inform and make decisions. Linking this to the operating model via cloud computing allows for on-demand management of the building from anywhere and at any time. We are now able to visualize data in a much more user-friendly manner to allow decision-making to be more informed and to offer more clarity. This report provides the WiredScore definition of a smart building as one that delivers outstanding outcomes for all users, through digital technology, to exceed their evolving expectations. These include an inspirational experience, a workplace that attracts and delights, with flexible and personalized services, and a sustainable building through a reduced whole-life carbon footprint by using technology to operate the building more efficiently. Cost efficiencies are created by optimizing the building’s performance and using future-proof design to be able to adapt to new demands. To deliver user functionalities reliably, robustly, and consistently, a smart building needs a firm technological foundation. This is a combination of infrastructure, technological architecture, governance, and policy. Technological foundations are critical to ensuring the success of any smart building through reliable technology, and a strong governance framework. They mitigate the risks associated with smart buildings while maximizing the outcomes.

Keywords: Building Retrofits, Cloud & Data Analytics, Communications, Control & Monitoring, Equipment/Sensors, Data Networking, Employee Productivity, Energy Efficiency/Management, Intelligent Building, Internet of Things (IoT), Large Building Controls/Automation, Protocols/Standards, WiredScore, SmartScore, Smart Buildings