This April 2021 report was released by SmartScore. With little agreement in the industry on fundamental questions for the smart building — how to create one, how to work with the supply chain, or even what ‘smart’ means – this report sets out to sharpen the meaning of the smart building with a user-centric, outcome-orientated approach. The report argues that smart buildings must above all use digital technology to deliver “outstanding outcomes” for users and exceed their expectations. The outcomes that users care most about, according to the authors, are an inspirational experience, a sustainable building, cost efficiencies, and a “future-proof by design” building.

Keywords: Access Controls, Architecture/Engineering,  Artificial Intelligence (AI), Blade/Edge Technology, Cloud & Data Analytics, Computer/Network Hardware, Controls/Sensors, Data Networking, Employee Productivity, Energy Management