This report from ESA Research released in November 2020 provides an analysis of residential security trends related to competition, attach rates and the market impact of COVID-19. Findings include: home ownership (34%) and professionally monitored security systems (31%) continue to increase; 76% of security system purchasers want interactive services while 63% want a self-installed system; “net promoter scores” remain high; and 35% of broadband households are extremely concerned about their household’s safety and security.
Key words: connected home, research & development, security controls/systems